Customer Delight – External
About this intervention
A customer-focused organisation is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organisation. This programme focuses on what it takes to build the culture, the processes and the relationships that will lead to long-term growth and financial sustainability.
This program will equip employees to use the R3 framework to:
- Identify the key components of a customer centric-organization
- Understand the value of customers to a business
- Analyse their customer base
- Use customer feedback to drive the business forward
- Shift the focus from product to customer
- Apply techniques to build Customer Loyalty
Who will benefit?
All front-line staff and their managers.
What challenges will it help you address?
- Meeting customer expectations in diverse channels – email, live chat, telephone, face-to-face, and social media
- Lack of customer focus
- Reactive approach to managing customers
- End to end customer experience
- Listening to what customers want and acting on it
Create a customer centric culture
Contact Us to See Truebiz in Action